Frequently asked questions

Sign in, open Find Providers, review the available profiles, and send a visit request. A request is not a confirmed appointment until the participating provider accepts and schedules it.

Open the visit in your schedule and use the available visit or messaging controls to coordinate a change. A supervisor or other required participant may need to approve the new time. Separate provider cancellation terms may apply.

Supervisor profiles may include credential and verification information supplied through the platform. Families and agencies should review each provider’s qualifications and follow the requirements of their court order and jurisdiction. CourtVis does not replace independent due diligence.

Click the 'Become a Supervisor' button on the homepage or visit the signup page and select 'Supervisor' during registration. You will need to complete your profile and submit required documents for verification.

Supervisors can maintain service and rate information in their profile where that feature is available. Any service agreement or payment terms remain between the participating parties and provider.

Use the supervisor dashboard to complete any available visit log or follow-up record. Your professional, agency, and court-order obligations control what must be documented; CourtVis does not define those obligations.

Dedicated multi-supervisor agency administration is being developed. Agencies can contact CourtVis to discuss current workflows and availability before relying on the platform for organization-wide operations.

CourtVis includes case, visit, and document workflows for supported user roles. Contact us to confirm whether the reporting and team-management capabilities required by your agency are currently available.

Plans vary by role and available platform features. Visit the Pricing page for the current plan details, and contact us before purchasing if you need an agency or court workflow.

CourtVis platform access may be offered through a subscription plan. Fees for supervision services and the method of payment should be agreed directly with the provider unless a specific CourtVis checkout flow states otherwise.

We may offer promotional trials periodically. Please check the Pricing page or contact sales for current offers.

CourtVis uses authenticated, role-aware access controls and encrypted network connections. Access is scoped by account, case, and enabled permissions. No online service can promise absolute security, so users should avoid placing unnecessary sensitive information in messages or uploads.

Visibility depends on the case, participant role, visit assignment, and sharing permissions. Assigned supervisors and linked case participants may have access where the workflow requires it, while attorneys receive read-only access only to categories explicitly shared with them.

Messages are sent over encrypted network connections and protected by authenticated, case-scoped access controls. CourtVis does not currently describe its messaging system as end-to-end encrypted.

CourtVis account access is available as a software platform across all 50 states. Local supervisor listings, in-person service availability, professional qualifications, and court requirements vary by location.

No. CourtVis provides coordination and recordkeeping software. A supervisor or agency provides the professional service under its own terms and applicable local requirements, and a listed provider may not be available in every city or county.

The CourtVis web application is responsive for modern mobile browsers. Native mobile availability and supported features may vary during development, so confirm the current release before depending on a particular device workflow.

Use the available help option in your dashboard or email support@courtvis.com. Do not include passwords, access tokens, or unnecessary sensitive case details in a support email.

Eligible visit records can be accessed from the relevant history, logs, or documents area while your account has permission and the record remains available under the applicable retention policy.