Frequently Asked Questions

You can book a supervisor by signing in, navigating to the 'Book a Supervisor' section, searching for available providers based on location and availability, and sending a booking request.

You can request to reschedule a visit through your dashboard. Go to the specific visit details and click 'Request Reschedule'. The supervisor will need to approve the new time. Please refer to the supervisor's cancellation policy as fees may apply.

Yes. All supervisors listed on CourtVis undergo rigorous background checks and credential verification to ensure safety and compliance.

Click the 'Become a Supervisor' button on the homepage or visit the signup page and select 'Supervisor' during registration. You will need to complete your profile and submit required documents for verification.

Yes, independent supervisors can set their own hourly rates when creating their profile. Agencies may have standard rates for their supervisors.

After each visit, you are required to complete a detailed visitation report through your dashboard. This report is securely stored and can be shared with relevant parties if needed.

Yes. Agency accounts allow administrators to add, manage, and assign visits to multiple supervisors within their organization.

Yes, agency plans (typically Enterprise) include advanced reporting features, team management tools, and centralized calendaring.

We offer several tiers tailored to different user types: Basic for parents/attorneys, Professional for individual supervisors, and Enterprise for agencies and courts. Visit our Pricing page for detailed features.

Platform access is typically based on a monthly subscription plan. Parents pay supervisors directly for their time based on agreed rates. CourtVis facilitates secure payments.

We may offer promotional trials periodically. Please check the Pricing page or contact sales for current offers.

We employ industry-standard security measures, including encryption for data at rest and in transit, secure cloud infrastructure (AWS/GCP), and regular security audits to protect your information.

Your visitation history is accessible only to you and the assigned supervisor for that visit. Reports can be optionally shared with attorneys or court officials through secure platform features upon your request or court order.

Yes, all direct messaging between users on the CourtVis platform is end-to-end encrypted to ensure privacy and confidentiality.

Yes! Our web application is fully responsive and designed to work seamlessly on mobile browsers. Native mobile apps for iOS and Android are planned for future release.

You can reach our support team via the 'Help' or 'Support' section in your dashboard, or by emailing us directly at support@courtvis.com. Professional and Enterprise plans include priority support options.

Yes, all completed visit reports are securely stored and accessible anytime through the 'Visit History' or 'Documents' section of your dashboard.