Privacy Policy

This Privacy Policy explains how CourtVis collects, uses, discloses, and protects information when people use our website, applications, and related services. It applies to parents, supervisors, attorneys, and other authorized users.

• Account and profile information, such as name, email, phone number, role, and authentication data.
• Case and scheduling information entered by authorized users, including case identifiers, visit details, and participant relationships.
• Messages, forms, documents, recordings, visit logs, and other content submitted through the service.
• Payment and transaction information processed by our payment providers.
• Device, browser, security, and usage information needed to operate, protect, and improve the service.

• Provide, maintain, secure, and support CourtVis.
• Authenticate users and enforce role- and case-based access.
• Coordinate visits, communications, forms, professional access, and notifications.
• Prevent abuse, investigate incidents, and comply with lawful obligations.
• Improve product reliability and understand feature usage.

We disclose case information to other authorized participants according to case membership, role, and selected permissions. We also use service providers that process data for hosting, authentication, storage, communications, video, signatures, payments, support, and security. We may disclose information when legally required or when reasonably necessary to protect users, the public, or the service.

CourtVis accounts are intended for adults. Authorized adults may provide information about children or family matters when coordinating a case. Users should submit only information that is necessary, lawful, and appropriate for the intended workflow.

Retention varies by data type, account status, product configuration, legal requirements, safety needs, and contractual obligations. Some recordings or temporary files may have shorter retention periods shown in the product. Account deletion removes or anonymizes information according to the applicable workflow, while shared case records may be retained when another participant has a legitimate continuing interest or when required by law.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, or to object to certain processing. You can update available profile fields in the product or contact us. We may verify your identity before completing a request.

For privacy questions or requests, email info@courtvis.com.